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Spec point: A-Level AQA – 3.6 Decision Making to Improve Human Resource Performance

Every note that covers this specification point.

People

Taylor’s Scientific Management

Taylor’s Scientific Management in a Nutshell Taylor’s scientific management is a theory that proposes there is one best method for completing each task, discovered through systematic observation and measurement. Workers are then…

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People

Motivation

Motivation in a Nutshell Motivation is the set of internal and external factors that drive a person to work towards a goal. In a business context, motivated employees tend to be more…

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Operations

Absenteeism

Absenteeism is the habitual or frequent absence of employees from work without valid reason. It is measured as a percentage using a simple formula, and high rates signal problems with motivation, management, or working conditions. Businesses track absenteeism to identify workforce issues, reduce costs, and improve productivity. Understanding this metric is essential for GCSE and A-Level Business Studies students.

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Operations

Labour Turnover

Labour turnover measures the percentage of employees leaving a business over a set period. It is calculated by dividing the number of staff who leave by the average number of employees, then multiplying by 100. A high rate signals potential problems with pay, management, or working conditions, while a low rate suggests strong staff retention and satisfaction.

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Operations

Labour Productivity

Labour productivity measures the output produced per worker over a given period. It is calculated by dividing total output by the number of employees. A rise in productivity per worker means a business is getting more from its workforce, which can lower unit costs and boost profitability. Understanding this metric is essential for GCSE and A-Level Business Studies students, as it connects to efficiency, competitiveness, and human resource management.

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Operations

Labour Retention

Labour retention measures how well a business keeps its employees over a set period. A high retention rate suggests strong job satisfaction, effective management, and competitive pay, while a low rate signals problems that could increase costs and reduce productivity. This metric is essential for GCSE and A-Level Business Studies students to understand, calculate, and evaluate.

Read the note 10 min