Quality Control
Quality Control in a Nutshell Quality control (QC) is a method of checking products for faults, usually by specialist inspectors at the end of production. Faulty items are removed, reworked or scrapped.…
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11 min
Spec point: A-Level Edexcel – 2.4.4 Quality Management
Every note that covers this specification point.
Quality Assurance
Quality Assurance in a Nutshell Quality assurance (QA) is a system that prevents faults at every stage of production, with each worker responsible for checking their own work. It cuts waste, protects…
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12 min
Customer Satisfaction
Customer Satisfaction in a Nutshell Customer satisfaction is the degree to which a product or service meets or exceeds what the customer expected. High satisfaction builds loyalty, word of mouth and pricing…
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12 min
Customer Complaints
Customer Complaints in a Nutshell A customer complaint is an expression of dissatisfaction with a product or service, arising when the customer feels the business has failed to meet their expectations. Handled…
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11 min
Total Quality Management (TQM)
Total Quality Management (TQM) in a Nutshell Total Quality Management (TQM) is a culture in which every employee, at every stage, takes responsibility for quality, aiming to get things right first time…
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11 min
Quality
Quality in a Nutshell Quality means meeting or exceeding customer expectations. It does not mean expensive: a product is high quality if it is fit for purpose and gives the customer what…
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10 min
Quality Circles
Quality Circles in a Nutshell A quality circle is a small group of employees from the same work area who meet regularly to identify, analyse and solve problems linked to their own…
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12 min
Benchmarking
Benchmarking in a Nutshell Benchmarking is the process of comparing a business’s performance or processes against the best in its industry, or the best anywhere, and then adopting better methods to close…
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12 min